Welcome to Tommy Car Wash Systems Support, your one stop for all wash systems questions, troubleshooting, documentation, and assistance.
To submit a case, click the Submit a Request button above. For Dashboard, Point of Sale, License Plate Recognition, Controller Support, and Equipment questions and documentation, please select one of the categories below.
2020 Model Tommy's Express
This Category will have contents for the 2020 Model Tommy's Express, typically these will be electric washes with a s...
This category will have articles, and videos for general maintenance for Tommy's Express locations.
Support Articles on Vacuums, Wash Equipment, Electric, Hydraulic, Pneumatic, Detergent Systems, etc.
This category will have articles based on the POD, and the detergents inside of the car wash.
Control Documents & Info
Tunnel Wiring Layout
Tommy Car Wash Warranty Policy
Contact Us for Additional Support*
Technical / Equipment Support: (616) 795-4892
Support Mail: email@example.com
Monday - Friday, 6:00 am - 10:00 pm EST
Saturday 8:00 am - 4:00 pm EST
Franchise App/Dashboard Support: 616-378-8949
Tommy Club Member Support: 616-369-8917
Parts Sales: (616) 795-4893
Client Services (Order status, questions, returns, tracking): (616) 795-0805
Client Services Mail: firstname.lastname@example.org
Business hour rates - $100/hour with half hour minimum
Closed hour/Emergency rates - $150/hour with half hour minimum
* Support call charges will accrue with rates based on whether the calls are placed during STANDARD HOURS (calls placed during regular EST business hours) or EMERGENCY HOURS (calls placed outside of business hours) timeframes. CLICK HERE to find out more about our Support Call Charge Structure.