Welcome to Tommy Car Wash Systems Support, your one stop for all wash systems questions, troubleshooting, documentation, and assistance.

To submit a case, click the Submit a Request button above. For Dashboard, Point of Sale, License Plate Recognition, Controller Support, and Equipment questions and documentation, please select one of the categories below.

Contact Us for Additional Support*

Technical / Equipment Support: (616) 795-4892

Support Mail: support@tommycarwash.com

Monday - Friday, 7:30 am - 5:30 pm EST

Tommy's Express Member Guest Services: 616-378-8949

Parts Sales: (616) 795-4893

Client Services (Order status, questions, returns, tracking): (616) 795-0805

Client Services Mail: clientservices@tommycarwash.com

* Support call charges will accrue hourly with rates based on whether the calls are placed during STANDARD HOURS (calls placed during regular EST business hours) or EMERGENCY HOURS (calls placed during nights or weekend hours) timeframes. CLICK HERE to find out more about our Support Call Charge Structure.

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