Welcome to Tommy Car Wash Systems Support, your one stop for all wash systems questions, troubleshooting, documentation, and assistance.

To submit a case, click the Submit a Request button above. For Dashboard, Point of Sale, License Plate Recognition, Controller Support, and Equipment questions and documentation, please select one of the categories below.

Contact Us for Additional Support*

Technical / Equipment Support: (616) 795-4892

Support Mail: support@tommycarwash.com

Monday - Friday, 6:00 am - 10:00 pm EST

Saturday 8:00 am - 4:00 pm EST

Franchise App/Dashboard Support: 616-378-8949

Tommy Club Member Support: 616-369-8917

Client Services (Order status, questions, returns, tracking, parts sales): (616) 795-4893

Client Services Mail: clientservices@tommycarwash.com

Business hour rates - $130/hour with half hour minimum

Closed hour/Emergency rates - $180/hour with half hour minimum

* Support call charges will accrue with rates based on whether the calls are placed during STANDARD HOURS (calls placed during regular EST business hours) or EMERGENCY HOURS (calls placed outside of business hours) timeframes. CLICK HERE to find out more about our Support Call Charge Structure.

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