Welcome to Tommy Car Wash Systems Support, your one stop for all wash systems questions, troubleshooting, documentation, and assistance.

To submit a case, click the Submit a Request button above. For Dashboard, Point of Sale, License Plate Recognition, Controller Support, and Equipment questions and documentation, please select one of the categories below.

Contact Us for Additional Support*

Support Phone: (616) 795-4892

Monday - Friday, 7:30 am - 5:30 pm

Parts: (616) 795-4893

Mail: support@tommycarwash.com

* Support call charges will accrue hourly with rates based on whether the calls are placed during STANDARD HOURS (calls placed during regular EST business hours) or EMERGENCY HOURS (calls placed during nights or weekend hours) timeframes. CLICK HERE to find out more about our Support Call Charge Structure.