Welcome to Tommy Car Wash Systems Support, your one stop for all wash systems questions, troubleshooting, documentation, and assistance.
To submit a case, click the Submit a Request button above. For Dashboard, Point of Sale, License Plate Recognition, Controller Support, and Equipment questions and documentation, please select one of the categories below.
This category will have articles, and videos for general maintenance for Tommy's Express locations.
Support Articles on Vacuums, Wash Equipment, Electric, Hydraulic, Pneumatic, Detergent Systems, etc.
Tommy - Guardian Motor Control Panel
This category will have articles based on the equipment that is run by the MCP (Motor Control Panel).
Tommy Networking Devices
This category will have articles base on all Tommy networking devices outside of the GWC control net, network.
Tommy License Plate Recognition
This Category will show articles based on the Tommy License Plate Recognition, Tommy Lane Controller, Tommy Dashboard...
This category will have articles based on the POD, and the detergents inside of the car wash.
Contact Us for Additional Support*
Technical / Equipment Support: (616) 795-4892
Guest Services: (616) 795-8917
Monday - Friday, 7:30 am - 5:30 pm
Parts: (616) 795-4893
* Support call charges will accrue hourly with rates based on whether the calls are placed during STANDARD HOURS (calls placed during regular EST business hours) or EMERGENCY HOURS (calls placed during nights or weekend hours) timeframes. CLICK HERE to find out more about our Support Call Charge Structure.