Case Study: GeoVision Cameras Stopped Recording

Case Study: GeoVision Cameras Stopped Recording

Problem: Cameras are not indicating that they are recording video content in the GeoVision Program.

Symptoms

• When we can see motion in the cameras, the name of the camera does not turn from white to red.
• Looking at past recording history there will be no blue highlighted days on the calendar.
• No red markings on the timeline in view mode.
• Under the monitor sections it will indicate to “Start All Monitoring”.

Troubleshooting Steps

1. Log into the GeoVision PC and from the main screen go to the monitor section and select start all monitoring.
2. Make sure all cameras have a checkmark next to them to indicate that they are selected.
3. Make sure that the camera name turns from white to red when the camera detects motion.

Ticket: 47914

Zendesk