TCWS 2021 Warranty Policy

Tommy Car Wash Systems Warranty Policy

Products
TCWS warrants that the Products shall be free from defects in material and workmanship for 1 year after installation. During this warranty period, TCWS will repair or replace, at its option, any Products which TCWS determines to be defective in material or workmanship. Customer shall be responsible for all shipping and labor costs related to Products warranty repairs or replacements; provided, however, that at its sole discretion, TCWS may choose to cover shipping cost and/or to provide labor related to warranty repairs or replacements for Products deemed technical in install nature. For purposes of this warranty, the term “defective” shall not mean (i) discoloration or corrosion which does not affect functionality, (ii) a failure of a Product which results from lack of proper maintenance or inspection by Customer, or (iii) a failure of a Product which, by its nature, regularly wears out and must be replaced.

Services
TCWS warrants that the installation services shall be performed in a competent, professional, and diligent manner for a period of 90 days after installation. During this warranty period, TCWS will re-perform any installation services which TCWS determines were defectively performed. Customer shall be responsible for all shipping and parts/equipment costs related to installation service warranty work. For purposes of this warranty, the term “defective” shall not mean (i) a failure of a Product, or (ii) a failure which results from a lack of proper maintenance or inspection by Customer. Exclusions. The warranties set forth in this section do not cover (i) shipping expenses for repair or replacement, or any tax, duty, custom, inspection, or testing fee; (ii) costs of removing, disassembling, reassembling, reinstalling, or testing defective Products; (iii) products subjected to abuse, neglect, negligence, misuse, misapplication, accident, damages by circumstances beyond TCWS’ control, improper operation, or improper maintenance; (iv) Products installed, serviced, repaired, or altered by anyone other than TCWS or its authorized service providers; (v) equipment or building components not provided by TCWS; and (vi) any technical advice furnished by TCWS without charge to Customer with respect to use of the Products.

Disclaimer
The foregoing warranties are in lieu of all other express or implied warranties. All other warranties, including the warranties of merchantability or fitness for a particular purpose, are hereby disclaimed and TCWS makes no representations or warranties, other than the warranties described above, as to the Products or Services. TCWS shall not, under any circumstances, be liable to Customer for any shipping costs, business losses, lost profits, operational down time consequential, incidental, or special or punitive damages.

Exceptions to the 1 year

• Grundfos Pumps 2 years
  
• Tommy 4.62HP Vac Motors 5 years
  
• Culligan Water Softeners 3 years
  
• Reznor Unit Heaters 5 years/10 years
  
• Samsung 46” Monitor 5 years
  
• Service Indicator TV 2 years
  
• Camera System 2 years
  
• Mat Washers 2 years
  
• Dri-Design Panels. 10 years
  
• Nichiha Panels 15 years
  
• Banding Materials 20 years
  
• Sunburst Materials 5 years
  
• Tower Trim Materials 25 years
  
• Extrutech Interior 20 years
  
• AirSock 10 years
  
• Interior Cree Lights 10 years
  
• Pylon EMC 5 years

For more information, or to make a warranty claim, please contact Client Services at 616-795-0805, or [e-mail]